Legal

Privacy Policy

Effective date · September 25, 2026

ColdWire ("the game", "we") is a mobile strategy game. The short version: we store the minimum needed to run an online game — an account handle and your game progress — and we measure which of our ads brought you to the game. The game shows no ads, and we never sell your data.

What we collect

Account data. When you create an agent you choose a handle and a password. We do not ask for or store your real name, email address, phone number, or any contact details. (Internally, our authentication provider requires an email format, so a synthetic address derived from your handle — e.g. handle@coldwire.io — is generated. It is not a real mailbox and is never used to contact you.)

Game data. Your progress and activity: credits, upgrades, tools, contracts, heat/notoriety, subnet layout, raid history and replays, crew membership and crew messages, daily streaks, and similar gameplay records. Some of this (handle, crew tag, leaderboard score, raid outcomes) is visible to other players — that is the multiplayer part of the game.

Purchase records. If you buy something, we store which product was bought and its transaction ID against your account, so the goods are delivered once and only once. No card or payment details ever reach us.

App usage and install data. We use Google Firebase Analytics to see how the game is played (for example, when an agent finishes their first job) and Tenjin to find out which of our ads, if any, led to your install. They receive an app-scoped device identifier, basic device and app information (model, OS version, app version, language), a few in-game moments (signing up, finishing a first job, a purchase), and your account's internal ID. Tenjin also receives confirmed purchases from RevenueCat, so we can tell which ads bring paying players. On iPhone, the Apple advertising identifier (IDFA) is only read if you allow tracking when asked; if you are never asked or say no, it is not read. We use this data only to improve the game and to decide where to advertise it. It is never sold.

Technical data. Standard server logs (timestamps, request metadata) kept by our backend provider for security and abuse prevention (rate limiting, anti-cheat validation).

What we do NOT collect

• No real names, emails, phone numbers, or contacts
• No precise location
• No ads inside the game
• No selling or renting of your data to anyone
• No access to your photos, camera, microphone, or files

Where data lives

Game data is stored with Supabase (our backend provider) and protected by row-level security; all traffic is encrypted in transit (HTTPS/TLS). Economy actions are validated server-side — this is both anti-cheat and a data-integrity measure.

Who else processes it

Supabase (game backend), RevenueCat (purchase validation), Google Firebase Analytics (usage analytics) and Tenjin (install attribution). Each processes data only to provide its service to us.

How long we keep it

For as long as your account exists. Inactive accounts may be removed after an extended period.

Account deletion

You can delete your account and all associated game data at any time. Deletion removes your player record, wallet, progress, subnet, raid history, and crew membership.

The quickest way is inside the game: Profile → End your time as an agent. It deletes the account immediately.

You can also use the Request deletion button below to open a pre-filled email to info@coldwiregame.com with your handle, or email us directly with your agent handle. Requests are processed manually; we will confirm once your data is wiped.

Purchase records required for tax and refund purposes may be kept by Apple, Google and RevenueCat under their own retention rules.

Children

ColdWire is not directed at children under 13, and the stores list it with a teen-appropriate rating. We do not knowingly collect personal information from children — the game collects no personal information from anyone beyond a self-chosen handle and the app usage and install data described above.

Purchases

You can buy token packs and a one-time starter pack. Payment is handled entirely by the Apple App Store or Google Play, and we never see or store your card or payment details.

To confirm a purchase and deliver what you bought, we use RevenueCat, a purchase-validation service. RevenueCat receives the store's receipt for the purchase (which product, when, the price and currency, and a transaction ID) along with your account's internal ID, so the purchase can be credited to the right agent. We keep a record of each purchase against your account so it is never delivered twice. RevenueCat also passes confirmed purchases to Tenjin so we can measure which of our ads bring paying players. Purchase data is never used to target ads at you and is never sold.

Refunds are handled by Apple or Google under their own policies.

Changes

We'll update this page and the effective date when anything changes materially.

Contact

info@coldwiregame.com